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FRANCHISE OPERATIONS SPECIALIST

Responsibilities:

·   Draft correspondences and other formal documents

·   Create, modify and maintain accurate and up-to-date master files on each Studio (new and existing) and help execute and distribute changes within the organization in a timely manner (e.g. name/address change, corporate ownership changes, hours of operation, PP code changes, etc.)

·   Answer inbound telephone calls

·   Field calls on potential Studio closures and encourages Studio Owners to enter the re-sale program before closing. If not interested, encourage Owner to work with Home Office in generating applicants by marketing to customer database. When a Studio closes or relocates, coordinate all necessary paperwork, process and communicate this information to relevant departments to finalize process

·   Develop and implement organized filing systems

·   Provide back-up administrative support for team members as necessary

·   Make outbound calls to Studios based on business needs

Qualifications:

·   College degree a plus

·   3-5 years’ experience in office administration or other related fields

·   Ability to prioritize and multitask

·   Excellent written and verbal communication skills

·   Strong attention to detail

·   Strong organizational skills

·   Highly proficient in Microsoft Office Programs, including Word, Excel and PowerPoint.

Benefits:

·   Aetna HMO (PPO option)

·   Delta Dental PPO

·   Eye Med: Vision

·   Flexible Spending Accounts

·   Life - AD&D Insurance: 2.5 times annual salary up to $200,000.

·   Complimentary Employee Assistant Program

·   Full lunch in Cafeteria for $.25; Dental Office and Employee Store on site

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.