What Are Your Shipping Policies?
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Our priority is the health and safety of our customers and employees. Due to enhanced guidelines in place to protect our fulfillment warehouse, we are experiencing some delays in processing shipments. Our aim is to get your orders shipped as soon as safely possible. Thank you in advance for your patience.
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Delivery Estimates
Estimated delivery days shown in the Shopping Bag and during Checkout include order processing times and exclude weekends and holidays. Delivery estimates may be impacted by carrier delays during periods of high volume. Expect extended transit times for orders to PO/APO/FPO/DPO addresses.
Where We Ship
Physical street addresses in all 50 States including the District of Columbia via the FedEx network. PO Box, and military APO/FPO/DPO addresses via USPS after FedEx SmartPost hand-off.
Order Processing
Orders are processed Monday through Friday. Orders received on Saturday, Sunday or a holiday will begin processing on the following business day. During peak periods, orders may take up to 2 full business days to be processed.
Shipping Methods
FedEx Standard
Standard shipping to all 50 states is offered via FedEx Home Delivery for a flat rate of $10. Standard shipping is not available to PO Boxes or APO/FPO/DPO.
FedEx Expedited
Expedited shipping to all 50 states is offered via FedEx 2Day for a flat rate of $12. Orders containing
flammable products are not eligible for Expedited shipping. Expedited shipping is not available to PO Boxes or APO/FPO/DPO.
FedEx Express
Express shipping to all 50 states is offered via FedEx Standard Overnight at the published rate. Orders containing
flammable products are not eligible for Express shipping. Express shipping is not available to PO Boxes or APO/FPO/DPO.
USPS Economy & PO Boxes
Economy shipping to all 50 states is offered via FedEx SmartPost at the published rate. Economy shipping with be the only shipping option available when shipping to U.S. PO Box addresses. Orders selecting USPS Economy shipping will ship via FedEx and be handed off to USPS for final delivery. Be advised that shipments to Alaska and Hawaii will experience extended transit times beyond the delivery estimates provided.
USPS Economy & APO/FPO/DPO
Economy shipping to APO/FPO/DPO addresses is offered via FedEx SmartPost at the published rate. Orders to APO/FPO/DPO are shipped via FedEx and handed off to USPS for final delivery abroad. Be advised that shipments to APO/FPO/DPO addresses will experience extended transit times beyond the delivery estimates provided.
Free Shipping Promotion
A shipping discount will automatically apply to shopping bags having FedEx Expedited or FedEx Standard as the selected shipping method and having a product value (after discounts, before taxes and shipping cost) of $50 or more. FedEx Expedited and FedEx Standard shipping is not available to PO Box, APO, FPO and DPO. This offer may not combine with any other offers. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offer and to modify or cancel offer due to system error or unforeseen problems. Offer is subject to change without notice.
Shipping Confirmation & Tracking
A shipping confirmation with your tracking number will be sent to the email address provided at the time of order.
You may track the status of your order on our website using the order number, order email address and billing zip code.
Shipping to Canada
We do not ship to Canada at this time.
Please find your nearest Studio to purchase Merle Norman cosmetics locally from one of our Canadian Studios.
International Shipping
We only ship to locations within the United States and APO/FPO/DPO addresses.